The Field Support Engineer is responsible to create emergency service plans for customers. They must recommend effective solutions and improvements to achieve the targeted goals. It is them who usually take care of the scheduled customer and technical support related trainings to field staffs. The professionals must look into product installations and anything related to maintenance activities.
Support Engineers ensure that client networks operate consistently and efficiently. They confirm consistent up-time of enterprise routers, servers, and networks. They engage in routine maintenance checkup as well. With the advent of cloud-based services, keeping the network up and running has become more important to the enterprise than previous.