Data Center Operations Technician

Data Center Operations Technicians are responsible for data center maintenance and operations equipment. They work as a technical resource providing assistance necessary for day-to-day data center operation. The technician ensures minimal downtime of data center equipment and plays an active role in maintaining its mission-critical data servers.
Here are some important duties that come under their purview:


  • Center technicians address customer device configuration including hardware modification, operating system installation, mounting of peripheral devices and cabling needs
  • Responsible for all fiber cabling including installation and testing in addition to troubleshooting connectivity issues with previously deployed copper or fiber cabling.
  • Provide technical communication pertaining to customer configurations in a concise, professional manner.
  • Possess good knowledge of customer ticketing software and internal ticketing system to provide proper customer support.
  • Must identify and resolve simple server hardware failures to include the replacement of failed hardware components.
  • Troubleshoot operating system storage issues such as disk management and other technologies.
  • Demonstrate high levels of passion and enthusiasm when providing support to all customers and coworkers.
According to Payscale, a Data Center Operations Technician employed in a Data Center earns about $49,123 annually. As of May 2018, the hourly wage is somewhere around $23.78. The national average of Data Center Operation Technician’s salary as per Glassdoor is $59,279 yearly.

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